Returns & Exchanges
At Saratoga Tea & Honey Co., we want you to be completely satisfied with your artisanal honey and premium tea selections. Due to the perishable nature of our products, we offer a 30-day satisfaction guarantee to ensure you receive only the highest quality pantry staples.
Contact Our Team
Email our customer service team with your order number and a brief explanation of the issue to initiate a return or exchange request.
Verification and Approval
Wait for our specialists to review your request; for damaged items, please include a photo of the packaging to expedite the approval process.
Packaging Your Return
For non-perishable hardware or accessories, securely pack the items in their original packaging to ensure they are not damaged during transit.
Resolution and Refund
Once your return is processed, we will issue a full refund to your original payment method or ship out your replacement honey or tea immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing